FAQs

 

WHAT ARE YOUR OFFICE HOURS?

Monday-Friday

Hours: 9:30am-6pm

 

CAN I BUY SPARE STRAPS FOR MY SHOES?

We will gladly provide you with straps at no cost, if available! Please keep in mind that availability is limited.

 

DO ALL SHOES COME WITH A DUST BAG?

Yes

 

DO YOU OFFER A REPAIRS SERVICE?

We do not offer a repairs service. However please refer to our 'Damages’ section for replacement options.

 

CAN I PICK UP MY ORDER IN STORE?

Pickup options are only available to New York City customers.

 

CAN I RETURN MY ORDER IN STORE?

No, please follow instructions on our ‘Returns’ page.

 

ARE SHIPPING CHARGES REFUNDABLE?

No, but in special circumstances we may refund shipping fees.

 

PRICE ADJUSTMENTS?

No, we don’t offer price adjustments.

 

I LOST MY DUST BAG. CAN I GET A REPLACEMENT? 

Yes, contact Customer Care #: 646-561-3550, we will mail it to you free of charge.

 

WHY IS MY DISCOUNT CODE NOT WORKING?

Please be sure to type your code correctly. Also, try refreshing your web browser, if this doesn't help contact Customer Care #: 646-561-3550

  

THE ITEM I WANT SAYS IT’S OUT OF STOCK. WHEN WILL IT BECOME AVAILABLE AGAIN?

You can sign up for notifications of when styles become available .To sign up for notifications click on the red tab on the right of the style you want and enter your email address! You will receive an email notification when the style is restocked; note that in some cases styles are not re-stocked.

 

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

All orders take up to 3 business days to process, regardless of shipping method.

 

HOW CAN I TRACK MY ORDER?

If you have an account, you can check the status of your order at anytime, by simply logging into your account and clicking 'View Order Status'.

You will then be emailed notifications, which include all of your order and tracking details.

If your order states “Unfulfilled”, your order has been received and is being processed by our warehouse. Please note order processing takes 2-3 business days. If your order has “Shipped”, you will see a delivery tracking number. Please note that it can take up to 48 hours for the tracking information to be updated once the tracking number has been assigned. 

 

MY ORDER WON’T GO THROUGH. WHAT SHOULD I DO?

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Also, try refreshing your web browser.

Please only click the “Place Order” button once to avoid multiple authorizations.

If you continue to receive error messages, please contact Customer Care at:

#: 646-561-3550

Or email: onlinestore@arezzousa.com

Our office hours are: 9:30am-6pm

 

HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?

After your order has been processed and is ready to ship- regular Ground options take up to 7 business days for domestic shipments, and up to 10 business days for international shipments. Shipping rates can be estimated once your items are added to your cart. Prices range and vary depending on destination. All international customers are responsible for duties, taxes and customs fees on all international shipments. **No exchanges for any international orders.

 

HOW DO I RETURN/EXCHANGE SOMETHING FROM MY ORDER?

Follow the instructions on our Returns page.

 

DO YOU OFFER SAME DAY DELIVERY IN NEW YORK?

No, but you may pickup your order in store.

For immediate assistance please contact Customer Care #: 646-561-3550

 

GIFT CARDS?

We don’t offer gift cards online. You may purchase gift cards in store, to be redeemable in store at our 655 Madison Avenue location.

 

LATE RETURNS?

Your item(s) should be sent back to us within 30 days from purchase. Returns outside these timeframes may be accepted at the discretion of SCHUTZ and may only be refunded as a store credit. Returns processing can take up to 3 business days from when return is received. 

 

PRE ORDERS

If you would like to place an order for a pre-order item, please add it to your shopping bag (if product is available) and proceed with the checkout process. Your card will be immediately charged to guarantee your item. Orders with multiple styles will only go out once all items are ready to be shipped. You will receive an email to confirm that your  order has shipped. 

 

GENERAL CARE FOR ALL LEATHERS

  • Keep leather surface clean and dry using a dry, soft cloth.
  •  Avoid over-exposure to heat or direct lighting. 
  •  Protect leather goods from rain and humidity.
  •  If leather should get wet, dab with a soft neutral    cloth to absorb the moisture. 
  • When not in use, store your product in a cool, dry place using the SCHUTZ dust bag provided. 
  • Nobuck and Suede materials: can be cared for using special products such as: suede protectors and brushes.

     

    PRODUCT COLOR

    Since the resolution and color composition of each computer monitor varies, we cannot guarantee the accuracy of the colors of products displayed on our website.

     

    HOW DO I KNOW WHICH SIZE WILL FIT ME BEST?

    We provide detailed sizing guides on our ‘Sizing Chart’ (link located at the bottom of our website ). If you’re still a little unsure, just ask us. Our team knows how each style fits and can give you great advice.

    Email: onlinestore@arezzousa.com  

    Or call us at: 646-561-3550

     

    WHAT DOES FINAL SALE MEAN?

    Items that are marked 'Final Sale' are not eligible for return. These items cannot be returned for refund or online credit regardless of how much time has passed since purchase. All 'Final Sale' items are marked as such on the product page.

    If you are unsure about sizing or fabric for any 'Final Sale' item, please contact us at onlinestore@arezzousa.com our team can help answer any questions before you place your 'Final Sale' order!

     

    WHAT IF SOMETHING I ORDERED ARRIVED DAMAGED?

    Oh no! Contact us right away with images of the damage* onlinestore@arezzousa.com or call us at 646-561-3550. Upon approval we will cover the cost of returning your item(s) to us, so it can be repaired, replaced, or refunded.

    *TO RETURN A DEFECTED OR WRONG ITEM, PLEASE CONTACT ONLINESTORE@AREZZOUSA.COM WITH CLEAR IMAGES OF WRONG OR DEFECTED ITEM AND EXPLANATION. IMAGES MUST INCLUDE VIEWS OF Damage, overall shoe, the soles, and the label located on the side of the white schutz box.

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s).

    We will also notify you of the approval or rejection of your refund. if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

     

    HOW CAN I ORDER FROM SCHUTZ BRAZIL?

    Unfortunately, Schutz Brazil only ships domestically and the styles offered on their website can not be purchased outside of Brazil.

     

    WHY CAN’T I FIND THE SAME STYLES THAT ARE ON SCHUTZ BRAZIL'S WEBSITE?

    The US and Brazil are on different seasons therefore both website offer different styles according to the season in each country.