How to get Rewards
How to earn points
Complete the following to get rewards:
KEY BENEFITS
FAQ
1 - I want to become a Schutz Rewards Member. How do I register?
You need to create an account at My Account Page. Once the account is created, you will already be participating in the loyalty program and able to view your balance. You can understand the program better when visiting schutz-shoes.com/pages/about-rewards and redeem your rewards on this page.
2 - How do I earn points and what benefits do I receive for being a Schutz Rewards Member?
As a Schutz Rewards Member, you’ll gain access to a lot of benefits! In addition to receiving 5 points for every $1 you spend, there will also be other ways to score points, starting with adding your birthday, you’ll receive 1000 points. After your purchase, if you review your products, you’ll earn 30 points for each! For those who want to follow us on Instagram, you’ll gain 100 points for doing so. Finally, if you sign up for our newsletter to find out about exclusive promotion days, you’ll earn 100 points.
3 - What does my birthday reward entail and when do I receive it?
Please be informed that the Birthday reward is issued to customers on an annual basis. Therefore, if a customer's birthday has already occurred before they entered their date of birth, they will receive the reward on their birthday for the following year. However, if a customer happens to input that their birthday is today, then they will receive the reward right away. Now, if your birthday is in May, then you will get a reward in May 2024. 😊
4 - Can I apply rewards to shipping and taxes?
Taxes and shipping costs will not be counted in the Schutz Rewards Program, only the value of the product.
5 - If I return my items, do I lose my points?
Points credited from an order that has been returned will be forfeited and removed from the account at the same time. When a return occurs, your points will downgrade.
6 - In the case of a sale product, are points accumulated based on the price paid or the product's original price?
If the product purchased is a sale item, the number of points will be based on the amount paid for the product at checkout.
7 - Do my reward points expire?
Yes. If points are not used, they expire 12 months after your purchase.
8 - How do I know if my points have been added to my account?
Your points are credited 15 days (about 2 weeks) after your purchase into your account, which you will be notified about via email.
9 - How do points multiply?
There will be special campaigns where we will have opportunities for points to multiply for a limited amount of time. Keep tabs on our emails and SMS channels where these campaigns will be announced first!
10 - Can I use multiple coupon codes?
SCHUTZ does not work with stackable codes, which means that you cannot combine codes and special promotions.
11 - How can I update the personal information on my account, such as: name, address, birthday, or e-mail address?
To change your name, address, e-mail or telephone number, you need to go directly to the Account Details page, by clicking on the following link My Account Page. To change your birthday, you must contact Customer Service, as it can only be changed once a year.
12 - I’m currently a Loyalty member. How can I view my account information online?
Please follow the link to the program's home page after logging in on Schutz About Rewards Page or in the My Account Page
13 - Are you having trouble applying your discount?
You can contact our Customer Service team! They will assist you in the best way possible.
14 - How can I do opt-out?
If you wish to not take part in the Schutz Rewards Membership program, please contact our Customer Service Team.
Monday – Saturday 9:00AM – 6:00PM EST
Email: customercare@schutzusa.com
Chat and Phone: Monday – Friday 9:00AM – 6:00PM EST
Contact: +1 661-724-8890
15 - Where can I see the Terms & Conditions?
You can click directly and go to our page: Schutz Rewards Terms & Conditions
16 - When was the commencement date of the Schutz Rewards program?
Returns and other adjustments, such as a price adjustment, may reduce or eliminate your points balance. “Net Purchases” means purchases of Schutz merchandise in-store at Schutz retail locations and/or via the Website during the period commencing on or after October 1, 2023, less all sales tax, redeemed Rewards (defined below) or gift cards, shipping and handling fees, returns, price adjustments and other discounts.
17 - Have more questions?
Talk to our Customer Service team!
Monday – Saturday 9:00AM – 6:00PM EST
Email: customercare@schutzusa.com
Chat and Phone: Monday – Friday 9:00AM – 6:00PM EST
Contact: +1 661-724-8890