FAQ

DO I NEED TO CREATE A SCHUTZ ACCOUNT TO PLACE AN ORDER?

There is no need to create an account to make a purchase, however, we recommend that you create a SCHUTZ account to enjoy benefits such as:

  • Storing your personal details for quicker checkout
  • Accessing your order history
  • Bring the first to access new collections and brand announcements

WHAT PAYMENT METHODS DO YOU ACCEPT?

We currently accept over 50 local payment options. Available payment methods are based on your country’s shipping preferences and will be displayed at checkout.

Credit Cards

For all U.S and the majority of international orders, we accept the following credit cards:
  • Mastercard
  • Visa
  • American Express
  • Discover
  • JCB
  • Diners Club

PayPal

To fund your PayPal account, use one of the available payment methods on the list. Once your PayPal account is funded, you can use our PayPal Express feature to quickly complete your purchase.

Apple Pay

Speed through checkout by selecting Apple Pay on your Apple device to automatically provide your payment details and complete your order.

Amazon Pay

Use your stored details from an Amazon account to quickly provide your payment information and complete your purchase.

Afterpay

Use an Afterpay account to pay for your purchase through four equal installments due every two weeks. This payment option is only available on U.S orders.

Shop Pay

Use Shop Pay to pay automatically. Remember to apply your payment information, as this payment option is only available for U.S orders.

Google Pay

This is a secure and private digital wallet that gives you quick access to payment cards, passes, tickets, keys, or IDs that you choose for storing.

Gift Card

Use Gift Cards generated through a Return process at checkout. You’ll be able to apply multiple Gift Cards.

HOW LONG WILL IT TAKE TO PROCESS MY ORDER?

Inside U.S orders are processed from Monday to Friday (excluding holidays), and are shipped within 1-3 business days, beginning after the order is placed and approved.

Outside US orders are processed from Monday to Friday (excluding holidays), and are shipped within 1-5 business days, beginning after the order is placed and approved.

Once your order is processed, you will receive a shipping confirmation with your tracking information. For orders shipped within the U.S, orders will be delivered by FedEx. All other orders will be shipped through DHL. Please note that tracking details may not be available until the package has been received and scanned into the courier's system.

CAN I AMEND MY ORDER ONCE IT HAS BEEN PLACED?

In order to have your purchase arrive as quickly as possible, orders are processed as soon as they are received. But we can try to cancel the order if you contact our Customer Service team within 15 minutes of placing your order.

*This only apply to business hours.
*We cannot guarantee we'll be able to do it because we start processing orders as soon as they are received, and we depend on the logistics department.

SCHUTZ does not take responsibility for orders placed with incorrect shipping addresses.

CAN I USE MULTIPLE COUPON CODES?

SCHUTZ does not work with stackable codes, meaning that it will not be possible to combine codes/promotions.