All returns must be shipped back and cannot be returned in any of our retail locations. Returns cannot be attended to or processed in store and must be mailed back. Return labels are provided for full priced items on all orders within the U.S., this excludes Hawaii, Alaska, and all U.S. territories. Please note that Returns Facility address provided is same as NYC store but are not conjoined as they are forwarded to the Returns center. Returns are subject to refusal within store.

  • Our policy lasts 30 days. If 30 days have gone by since when package was shipped, unfortunately we can’t offer you a refund or exchange. 
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
  • To complete your return, we require a completed return form (link below). Proper returns/exchanges cannot be completed without a fully completed return form.
  • Exchanges are not applicable and placing a new order is required.
  • Allow up to 5 business days for all returns after received to be processed by our department.

There are certain situations where refunds are not granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Orders sent without the original SCHUTZ packaging will be subject to 10% deduction from refund.
  • Any item that is returned more than 30 days after purchase
  • Being that sale items are non-refundable, SCHUTZ can only grant refunds in difference for markdowns within two weeks of purchase date. 
  • SCHUTZ is not able to reimburse any duties or fees charged for international or domestic orders under any circumstance as well as any third party charges.
  • Any damages, losses, etc., caused by third parties, SCHUTZ will not be accountable or held liable.
  • MONOGRAMMED ITEMS: All styles that have been monogrammed may not be returned, they are considered to be FINAL SALE.

International Returns

International orders are considered to be final sale and cannot be granted a refund.

SCHUTZ does not cover duties and fees to ship or return a package.

For further Inquiries on your international order feel free to contact our customer service at



Refunds (if applicable)

We will gladly issue a refund for the value of the full priced merchandise returned within 30 days of purchase.

Products must be in the condition you received them in with the original box. If merchandise is not return in its original box or in its original condition a return cannot be issued.

    To return a defected or wrong item, please contact with clear images of wrong or defected item and explanation. Images must include views of damage, overall shoe, the soles, and the label located on the side of the white SCHUTZ box.

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

    We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again. 

    Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.

    There is often some processing time before a refund is posted.

    If you've done all of this and you still have not received your refund yet, please contact us at 


    To return your product, you should mail your product to: 655 Madison Avenue New York, NY 10065

    Shipping costs are non-refundable.

    If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

    The Schutz online store accepts any return of unworn or defective full-price merchandise for a full refund or exchange within 30 (thirty) days of the purchase date.  Original shipping charges are not refundable. 

    For all international and domestic orders, If package is returned as undelivered because a contact was not present to accept or sign for the package, account will be refunded, for original amount of items purchased not including shipping and duties and taxes by SCHUTZ to receive package returned. To acquire the products once more a purchase must be made.

    We are unable to accept your online return in our 655 Madison Avenue New York, York and 314 Beverly Drive CA 90210 Store.

    The online orders should be returned via mail to online store.