When requesting a return, you'll have the below options as an outcoming, when eligible:
Exchanges can be processed for:
- Same item, different size: there will be no additional cost.
- Different item, higher price: there will be additional cost.
- Different item, lower price: there will be no additional cost, and you can choose the refund method for the difference.
- Exactly the same value paid for the returned item at the moment it was requested: there will be no additional cost.
- The exchange order will be placed within 3 to 5 days after the product returns to our warehouse. After the order is placed, it will be shipped within 24-48 business hours (orders are processed from Monday to Friday – excluding holidays)
- The exchange for another size can be carried out even when the price changes on the exact same item (same style and color).
- In case the style requested on the exchange is no longer available, we will issue a refund or a Gift Card instead.
- International orders are not eligible for exchanges;
- Items purchased as part of FINAL SALES, such as but not limited to Black Friday and Cyber Monday offers, are not eligible for exchanges or refunds. The information will be advertised on the promo banner and/or on our site, and the information will be on the product description.
- Exchange orders are not eligible for Price Adjustment.
- All refunds will be credited to the original form of payment.
- Items purchased as part of limited time offers are eligible for exchange only. The information will be advertised on the promo banner on our site and the item will be tagged as ELIGIBLE FOR EXCHANGE ONLY.
- Items purchased as part of FINAL SALES, such as but not limited to Black Friday and Cyber Monday offers, are not eligible for exchanges or refunds. The item will be tagged/advertised as it (the information will be on the product description).
- We advise that due to our payment provider rules, we are permitted to process refunds within 60 days from the purchase date.
- Shipping charges are non-refundable unless the return is the result of a manufacturing defect or any other, in which SCHUTZ is responsible for.
- The refund of the amount will be processed from 3 to 5 days after the product is returned to our warehouse.
- You’ll receive the Gift Card code under the email utilized for ordering.
- The Gift Card will not have an expiration date.
WHAT IS YOUR RETURN POLICY FOR ONLINE U.S ORDERS?