- The return or exchange must be requested within thirty (30) days from the order delivery date.
- After receiving the return label from our Customer Service team, you will have 15 days to send the item(s) back.
- At this time, we are unable to accept returns purchased online at our retail stores.
- Items purchased as part of 24 Hour Promotions are eligible for exchange for size only within selected styles. Selected styles must have been included in original promotion.
- For damaged items, the request can be made within ninety (90) days from the order delivery date.
- In cases of damaged items, you must send photos to the Customer Service team so that they can be analyzed.
- Exchanges can be processed for any item that has the same value as paid for the returned item at the time it was requested. In case the style is no longer available, we will issue the refund instead.
- Exchanges for another size can be accommodated when the price of the item is the same (same style and color)
- International orders are not eligible for exchanges;
- All refunds will be credited to the original form of payment;
- We highlight that due to our payment provider rules we are only able to process refunds within 60 days from the purchase date;
- Shipping charges are non-refundable, unless the return is the result of a manufacturing defect or any other in which responsibility belongs to SCHUTZ.
- The refund of the amount will be processed from 7 to 15 days after the product returns to our warehouse;
- The exchange order will be placed within 7 to 15 days after the product returns to our warehouse. After being created, it will be shipped within 1-2 business days (orders are processed from Monday to Friday - excluding holidays)
- Only unworn items can be returned or exchanged. The shoes must be in perfect condition, in the original box, unwashed, undamaged and with all the original tags attached.
Orders originally shipped outside of the US approved to be returned have two options when shipping back to our US warehouse:
- You may ship the goods back to our warehouse with the courier of your choice. We will provide the necessary shipping documents to be included with your package, however, only a self-postage shipping label will be given. Shipping charges will need to be paid directly to the courier at the time of shipment.
- You can choose to ship the package back to our US warehouse using DHL with our discounted rates. If this option is selected at the time the return is requested, we will provide you with a prepaid return label. Upon receiving and processing your return, return shipping charges will be deducted from your refund. Please note that all international duties and taxes are non-refundable.
RETURN POLICY FOR THE ADDITIONAL 30% OFF SALE PROMO (July 3rd at 9AM EST - July 6th at 9AM EST):
- Items purchased as part of the additional 30% off sale promo are eligible for exchange only.
- Price adjustments will not be accommodated during this period.
RETURN POLICY FOR THE 50% OFF SALE PROMO (June 18th at 7PM EST - June 23rd at 9AM EST):
- Items purchased as part of the 50% off sale promo are eligible for exchange only.
RETURN POLICY FOR THE 24-HOUR JELLY FLASH SALE PROMO (June 9th at 9AM EST - June 10th at 9AM EST):
- Items purchased as part of the 24-Hour Jelly Flash Sale Promo are eligible for return for exchange for size only. Exchanges must be made for the same style as the original item purchased.
RETURN POLICY FOR THE SPEND & SAVE: THE SALE EDIT PROMO (May 28th - June 1st):
- Items purchased as part of the Spend & Save: The Sale Edit promo are eligible for return for exchange for size only. Exchanges must be made for the same style as the original item purchased.
To exchange or return your order, please visit our Returns Center:
WHAT IF I RECEIVED A DAMAGED OR INCORRECT ITEM?
To return a defective or incorrect item received, please submit a return request with clear images of the wrong or defective item and explanation. Images should include views of the damage (if applicable), overall shoe, soles, and label located on the side of the SCHUTZ shoe box.
We are pleased to offer a price adjustment for you. Please keep in mind the following guidelines:
- If you purchased an item on our website with a higher price than another website, your request must be made within 7 days after your order was placed;
- The lowest price item must have exactly the same characteristics as the purchased item including: style, material, color and size;
- It is necessary that you provide the link of the lowest price item (screenshots will not be considered);
- The lowest price item must be available (in stock) at the time of verification by the Customer Service team;
- We do not apply discounts and promotions that are specific to other sites;
- The price difference will be given through a Discount Code, with an expiration date of 30 days after it is received. It will be generated within 5 business days from the request, if applicable.
- No refunds will be processed for price adjustments.
To request a price adjustment, please contact Customer Care with the necessary information: