RETURNS

HOW DO I REQUEST A RETURN?

  • To request an exchange or the return of your order, please visit our returns center.
  • You’ll be able to choose between FedEx and Happy Return as the Return Method:

                  FedEx: you’ll receive a return label. Afterwards, you’ll print the label and return the package at the closest FedEx location.

                  Happy Returns: you’ll receive a QR code by the end of the return request. Upon receiving the QR code, you’ll need to drop the package off at the closest location, which will be indicated on the return portal. Once you have the designated location to drop off your package, scan the QR code. 

  • You’ll have the option between different outcoming methods, when eligible:

                  Store Credit/Gift Card

                  Refund

                  Exchange

  • After requesting a return on our Return Portal, you will receive the label or QR code, according to the return method chosen.
  • After receiving the return label or QR code, you will have 15 days to send the shoes back.

WHAT ARE MY OPTIONS WHEN RETURNING AN ORDER?




When requesting a return, you'll have the below options as an outcoming, when eligible: 

  • EXCHANGES                 

                   Exchanges can be processed for:

                   - Same item, different size: there will be no additional cost.

                   - Different item, higher price: there will be additional cost.

                   - Different item, lower price: there will be no additional cost, and you can choose the refund method for the difference.

                   - Exactly the same value paid for the returned item at the moment it was requested: there will be no additional cost.

  1. The exchange order will be placed within 3 to 5 days after the product returns to our warehouse. After the order is placed, it will be shipped within 24-48 business hours (orders are processed from Monday to Friday – excluding holidays)
  2. The exchange for another size can be carried out even when the price changes on the exact same item (same style and color).
  3. In case the style requested on the exchange is no longer available, we will issue a refund or a Gift Card instead.
  4.  International orders are not eligible for exchanges;
  5. Items purchased as part of FINAL SALES, such as but not limited to Black Friday and Cyber Monday offers, are not eligible for exchanges or refunds. The information will be advertised on the promo banner and/or on our site, and the information will be on the product description.
  6. Exchange orders are not eligible for Price Adjustment.
  • REFUNDS
  1. All refunds will be credited to the original form of payment.
  2. Items purchased as part of limited time offers are eligible for exchange only. The information will be advertised on the promo banner on our site and the item will be tagged as ELIGIBLE FOR EXCHANGE ONLY. 
  3. Items purchased as part of FINAL SALES, such as but not limited to Black Friday and Cyber Monday offers, are not eligible for exchanges or refunds. The item will be tagged/advertised as it (the information will be on the product description).
  4. We advise that due to our payment provider rules, we are permitted to process refunds within 60 days from the purchase date.
  5. Shipping charges are non-refundable unless the return is the result of a manufacturing defect or any other, in which SCHUTZ is responsible for. 
  6. The refund of the amount will be processed from 3 to 5 days after the product is returned to our warehouse.
  • GIFT CARDS
  1. You’ll receive the Gift Card code under the email utilized for ordering.
  2. The Gift Card will not have an expiration date.


WHAT IS YOUR RETURN POLICY FOR ONLINE U.S ORDERS?


  • Your return must be requested within thirty (30) days from the order delivery date.
  • The return request for ‘damage’ or ‘deficiency’ must be requested within ninety (90) days from the order delivery date.
  • In the case of a damaged item, the customer must send photos to our Customer Service department or include on the return request, so it can be analyzed.
  • Only unworn items can be returned. The shoes must be in perfect condition, in the original box, unwashed, undamaged, and with all the original tags attached.
  • Items purchased as part of limited-time offers are eligible for exchange only.
  • Items purchased as part of FINAL SALES, such as but not limited to Black Friday and Cyber Monday offers, are not eligible for returns (exchanges or refunds). The item will be tagged/advertised as it (the information will be on the product description).

WHAT IS YOUR RETURN POLICY FOR ONLINE ORDERS OUTSIDE THE U.S ?


  • International orders are not eligible for exchanges and can only be refunded.
  • Orders originally shipped outside of the U.S. approved to be returned have two options when shipping back to our U.S. warehouse:
  1. Courier of your choice: You may ship the goods back to our warehouse with the courier of your choice. We will provide the necessary shipping documents to be included with your package. Shipping charges will need to be paid directly to the courier when shipping, which Schutz DOES NOT take responsibility for. You’ll have to inform our Customer Service team which courier was used and provide the return’s tracking number.
  2. Schutz label: You can choose to ship the package back to our U.S. warehouse using DHL with our discounted rates. If this option is selected at the time the return is requested, we will provide you with a return label. Upon receiving and processing your return, return shipping charges will be deducted from your refund. Please note that all international duties and taxes are non-refundable.


WHAT IS YOUR RETURN POLICY FOR ONLINE SALE ORDERS?



  1. Items purchased as part of limited time offers sales are eligible for exchange only. The information will be advertised on the promo banner on our site and the item will be tagged as ELIGIBLE FOR EXCHANGE ONLY. 
  2. Items purchased as part of FINAL SALES, such as but not limited to Black Friday and Cyber Monday offers, are not eligible for exchanges or refunds. The item will be tagged/advertised as it (the information will be on the product description).

    WHAT IS YOUR RETURN POLICY FOR IN-STORE ORDERS?

     
    • Returns requested within 14 days after delivery: You can choose a refund or exchange for an item valued at the same price or less.
    • Returns requested between 15 and 30 days after delivery: Are eligible for exchange only.
    • The item must be returned with the receipt and in its original packaging. 
    • Credit card purchases will be returned to the original card of payment.
    • Cash purchases will be eligible for an exchange of equal or greater value only.
    • A one-time price adjustment may be made within seven days of the original purchase date with the original receipt. 
    • All worn and sale items are FINAL SALE.