SCHUTZ will gladly proceed with these options if the item is eligible. When applicable, the return will have a cost. Click here to read about the return policy.
Exchanges
- You’ll be able to choose between Instant Exchange or Standard:
Instant: the exchange order will be instantly placed once the return request is submitted. It will have a pre-charge of $1, and as long as you return the shoe within 18 days, this charge will be instantly released. If not, the price will be fully charged to be card added. After the order is placed, it will be shipped within 24-48 business hours (orders are processed from Monday to Friday – excluding holidays
Standard: the exchange order will be placed within 3 to 5 days after the product returns to our warehouse. After the order is placed, it will be shipped within 24-48 business hours (orders are processed from Monday to Friday – excluding holidays.
- The exchange for another size can be carried out even when the price changes on the exact same item (same style and color).
If the style requested on the exchange is no longer available, we will issue a refund or a Gift Card instead.
- Exchanges can be processed for*:
Same item, different size;
Different item, higher price;
Different item, lower price;
Exactly the same value paid for the returned item at the moment it was requested;
- Each eligible item can only be exchanged once;
- International orders are not eligible for exchanges;
- Items considered FINAL SALE are NOT eligible for exchanges or refunds. The information will be advertised on the promo banner and/or on our site, and the information will be on the product description.
*orders might have a return charge according to the policy they are under.
Refunds
- All refunds will be credited to the original form of payment;
- Items purchased as part of limited-time offers (discounted items) are eligible for exchange only. The information will be advertised on the promo banner on our site, and the item will be tagged as ELIGIBLE FOR EXCHANGE ONLY.
- Items considered FINAL SALE are NOT eligible for exchanges or refunds. The information can be advertised on the promo banner and/or on our site, along with the information on the product description. This is not necessary, since the criteria is upon Schutz policies.
- We advise that due to our payment provider rules, we are permitted to process refunds within 60 days from the purchase date;
- Shipping charges are non-refundable unless the return is the result of a manufacturing defect or any other, which SCHUTZ is responsible for.
- The refund of the amount will be processed from 3 to 5 days after the product is returned to our warehouse;